UX, CR, CX Analysis
Let’s Discuss Your Purchase Journey!
Elevate your website’s usability, enhance user experience, and optimize conversion rates with our specialized analysis!
Why Opt for Five Suns Ad’s UX, CR, CX Audit?
- Enhance Customer Satisfaction: Deliver an enjoyable and seamless experience for your users.
- Streamline Usability: Make your site easier to navigate and interact with.
- Boost Conversion Rates: Maximize the efficiency of your website to drive more sales.
- Expert-Led Insights: Benefit from a comprehensive audit and one-on-one consultations with our specialists.
Why Is UX Analysis Crucial?
Even a fast, seemingly flawless online store can face customer drop-offs due to overlooked factors that may cause frustration. While you may know your website inside and out, unnoticed issues could still impact the customer experience and lead to dissatisfaction.
By identifying and addressing these pain points, you can significantly enhance customer satisfaction, ultimately boosting your website’s conversion rates!
In today’s competitive digital landscape, success isn’t just about SEO or paid ads. Understanding and addressing your audience’s needs are key to creating a smooth shopping experience. The goal is to eliminate any potential frustrations during the purchase process.
With a comprehensive CX audit from Five Suns Ad, we analyze critical usability elements and create strategies to transform your online store into a customer-friendly and efficient platform.
Who Can Benefit from a
UX/CX/CR Audit?
Ideal for E-Commerce Businesses—But Not Limited to Them
While primarily aimed at online stores, the audit is valuable for any business engaging with customers through digital touchpoints, such as forms, service sign-ups, or event registrations. This process meticulously evaluates the user journey, identifying obstacles that might prevent conversions and ensuring a smoother path for your audience.
It’s an excellent investment if your goal is to improve how users interact with your website and increase successful conversions!
Perfect for Both New and Established Websites
Whether you’re an established business with years of experience or a newcomer exploring the online marketplace, this audit caters to your unique needs. It analyzes your audience’s behavior, uncovers potential barriers like shopping cart abandonment, and provides actionable insights to minimize these challenges, helping your business grow.
What Will the
UX/CX/CR Analysis Cover?
The UX, CX, and conversion rate improvement analysis will cover a wide range of factors to ensure your website functions at its best and provides an optimal user experience.
Cognitive Walkthrough
We’ll assess how new users experience your site, focusing on their first impressions, ease of navigation, and overall user-friendliness.
5-Second Test
We’ll check what catches users' attention first when visiting your site.
Website Security
We’ll verify that TLS/SSL security protocols are implemented for safe browsing.
Website Issues
We’ll search for errors such as CSS issues, server errors, and element display problems that could disrupt user experience.
Critical Page Analysis
We’ll analyze essential pages like the Home Page, Category/Product Listings, Product Pages, Checkout, and Payment pages for usability.
Product Card Review
We’ll examine key elements like product descriptions, prices, delivery info, and meta tags for clarity and accuracy.
Product/Category Listings
We’ll evaluate filtering options, breadcrumbs, and ease of navigation to subcategories.
Shopping Cart Review
We’ll focus on ensuring clarity in the shopping cart summary, delivery cost info, and functionality of discount codes.
Website Usability
We’ll assess your site's visual appeal, search functionality, buttons, navigation, and communication effectiveness.
Purchase Path
We’ll walk through the full purchase process, from start to finish, to identify any friction points.
Reviews Display
We’ll check how customer reviews are showcased on product pages.
Product Delivery Information
We’ll assess how delivery and free delivery options are communicated to users.
Page Speed
We’ll evaluate loading times and review Core Web Vitals and PageSpeed scores.
Mobile Responsiveness
We’ll verify how well your site adapts to mobile devices and search engine windows.
Microcopy
We’ll analyze if your content is clear and user-friendly.
Consistency & Aesthetics
We’ll review the consistency of fonts, graphics, banners, and tone of voice throughout your site.
Blog Analysis
We’ll evaluate the structure of your blog and assess trust signals to build credibility.
Footer Review
We’ll analyze the footer to ensure it's correctly implemented with accurate contact information.
What Does the Price of the
Analysis Depend On?
Website Size
Larger websites require more resources for analysis due to their complexity and volume of content.
Scope of Work
You can choose a customized analysis based on your needs. If you only need specific areas, such as shopping cart analysis, we’ll adjust the pricing accordingly.
Use of Additional Tools
If the audit requires supplementary tools like heat maps to understand user behavior, the cost of these tools will be included in the overall service package.
Type of Website
The nature of your business, whether it’s an e-commerce store, service-based site, or app, will influence the approach to the UX audit, and pricing will be tailored to your specific needs.